SHIPPING POLICY
Order Processing and Shipping:
For general products:
- We process orders from Monday to Friday.
- Orders will be processed within two business days of placement.
- Your order will be shipped the following business day after processing.
- Generally, shipment takes up to 2-3 weeks.
For custom products:
- We process orders from Monday to Friday.
- Orders will be processed within two business days of placement.
- Production times can vary from two weeks to two months due to the intricate, handcrafted nature of some of our products as we strive to deliver custom perfection. As a result, shipping times will be extended accordingly. We aim to have your custom order delivered within three months of your purchase.
- For a personalized experience and to keep you informed about your order's progress, please reach out to our customer service team after placing your order to discuss your specific delivery needs.
Delivery Estimates and Delays:
- Please note that these are estimated delivery times and we cannot guarantee specific delivery dates.
- Ensure that all delivery information is accurate and complete.
- Incorrect or missing information may require us to contact you, potentially delaying your order.
- Customs clearance can also cause delays. Your local customs office may require additional documents or time to process your package.
Delivery Options and Missed Deliveries:
- Your order will be delivered by either the local post office or a courier.
- Most orders are delivered by the postal service along with your regular mail.
- If you're not home when the delivery is made, a notice card will be left with instructions on how to collect your package.
Address Accuracy:
- Please provide your complete and accurate address to avoid delays or returns.